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Dealing with difficult people Boston, Massachusetts : Harvard Business Review Press, 2018viii, 141 pages ; 18cm.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
Đầu mục:3
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Tài liệu số:0
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Leadership presence : Emotional intelligence Boston, Massachusetts : Harvard Business Review Press, 2018viii, 144 pages ; cm.Many leaders consider "executive presence" a make-or-break factor in high-powered promotions. But what exactly is this elusive quality, and how do you achieve it? This book explains how to build the confidence, calm, control, and decisiveness that the top leaders feel and project out to the world. Whether you're in a hectic meeting or delivering a critical presentation, you'll be inspired to live into your leadership position with new strength.--
Đầu mục:3
(Lượt lưu thông:0)
Tài liệu số:0
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